Payment & Refund Policy
Authentic Life Coaching a subsidiary of Pillar Training & Consulting Group, LLC accepts course bookings/registrations through Eventbrite, and via pay pal, payments being made online by credit card. For some clients, e.g. state and government entities and schools, we will invoice and payment may be made via a company check. In making such bookings/registrations clients accept this refunds, cancellations and substitutions policy.
For credit card payments, the course fees are payable in full at the time of booking. Upon receipt of your order and payment your place will be confirmed.
For payments on invoice, we require 100% of the booking fee to be paid no later than one week before the start of the course.
Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by cancellations.
FOR LIVE COURSES - All sales are final and there are no refunds.
Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.
No refund will be payable for non-attendance.
In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the assessment body.
There are no refunds for the self-paced courses or digital products.
It may be necessary for reasons beyond the control of Pillar Training & Consulting Group, LLC to change the content and timing of the course, the date, venue or instructor. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings/registrations have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of rescheduling to a future course date but Pillar Training & Consulting Group. LLC disclaims any further liability.
For credit card payments, the course fees are payable in full at the time of booking. Upon receipt of your order and payment your place will be confirmed.
For payments on invoice, we require 100% of the booking fee to be paid no later than one week before the start of the course.
Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by cancellations.
FOR LIVE COURSES - All sales are final and there are no refunds.
Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.
No refund will be payable for non-attendance.
In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the assessment body.
There are no refunds for the self-paced courses or digital products.
It may be necessary for reasons beyond the control of Pillar Training & Consulting Group, LLC to change the content and timing of the course, the date, venue or instructor. We reserve the right to cancel a course up to and including the date of the course if insufficient bookings/registrations have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of rescheduling to a future course date but Pillar Training & Consulting Group. LLC disclaims any further liability.